🛠️ Our After Sales Service
✔
OEM and ODM orders are accepted.
✔
Good Quality + Factory Price + Quick Response + Reliable Service.
✔
Visualization services to view production progress anytime.
✔
Rich exporting market experience to help enlarge your market.
✔
Quality Guarantee: Full compensation, money back, or free reorder if quality standards are not met.
❓ Frequently Asked Questions
Q: What if the quality does not meet our requirements?
A: Our factory has strict quality inspections at every step and guarantees to keep the defective rate down to 0.1%. Any problems will be solved within 3 working days after receiving proof.
Q: Are the products safe high quality?
A: Yes, we use high-quality Oxford cloth and other soft materials that are non-toxic and safe for dogs. Our production process is certified by ISO and FDA standards.
Q: What is the sample policy?
A: We supply samples that are in stock, but customers have to pay the courier cost. All sample costs will be refunded after you place the official order.
Q: How long is the warranty for your products?
A: Our products are designed for durability. We usually provide a 5-10 year guarantee depending on the specific product type and usage.
Q: How is your after-sale service?
A: We track goods in real-time and provide timely feedback. We have dedicated staff for follow-up visits and will reply to any issues within 2 working days.
Q: Can you design products based on customer requests?
A: Yes, we make products according to detailed specifications provided by the customers and offer professional design recommendations.