Q1: Are you a manufacturer?
Yes, we are a direct manufacturer with over 20 years of experience, holding certifications like ISO9001 and BSCI. Our facility spans 12,000 square meters.
Q2: What is your Minimum Order Quantity (MOQ)?
Our standard MOQ is 100 pieces for each design.
Q3: Can I get a sample before bulk order?
Yes, we can send ready samples for quality testing (shipping cost applies) or create custom samples based on your design after mold cost payment.
Q4: What are the lead times for production?
Sample lead time is 3-5 days. Mass production typically takes 12-15 days after sample approval and deposit receipt.
Q5: What are your payment terms?
We require a 30% deposit prior to mass production, with the remaining balance paid after inspection and before shipment.
Q6: How do you handle quality concerns?
If any quality issues arise, provide clear photos or videos. We will analyze the problem and provide a satisfied solution within 24 hours.