Frequently Asked Questions
Q1. What is your MOQ?
Usually our MOQ is 3,000pcs. But we accept lower quantity for your trial order. We will calculate the cost correspondingly based on the quantity you need.
Q2. Can I get samples?
Sure. We usually provide existing samples for free. For custom designs, a small sample charge is required, which is refundable when the order reaches a certain quantity.
Q3. How long is the production lead time?
It takes 20 days for MOQ. Our large production capacity ensures fast delivery even for large quantities.
Q4. What file format do you need for my own design?
Usually, an AI file is needed. If you require a new mold, a 3D file is necessary for production.
Q5. How are the samples shipped?
We usually send samples by FEDEX, UPS, TNT, or DHL. We can use your carrier account or you can pay the freight via PayPal and we will ship using our account.
Q6. Is the material safe for pets?
Yes, the product is made of high-quality TPR material, which is durable and commonly used for professional pet toys and teeth cleaning tools.