Q: Are You a Factory?
A: We are a professional factory of pet products. Our facility covers an area of 20,000 square meters with strong production capacity and rigorous quality control.
Q: Do You Offer OEM/ODM Service?
A: Yes, we have rich experience in offering OEM/ODM services, including professional design services tailored to your needs.
Q: What is the Minimum Order Quantity (MOQ)?
A: For online orders, the MOQ is 1000 Pcs/Model. For OEM/ODM, our standard MOQ is 1000pcs per model, but we accept smaller quantities as trial orders.
Q: What is your typical delivery time?
A: Sample orders are usually fulfilled within 5-7 working days. Bulk orders typically take 15-30 working days depending on quantity.
Q: How is the shipping handled?
A: We commonly use express services (UPS, FedEx, DHL), as well as sea and air freight. We work with safe and stable logistics partners, or you can use your own forwarder.
Q: What are the payment terms?
A: Normally, we accept T/T with a 30% deposit and the balance cleared after production is finished. Other payment methods can be discussed based on requirements.