Q1: What shipping methods are available and what is the delivery time?
A1: We offer Express Shipping (DHL/UPS/FedEx/TNT) typically delivering in 3-9 days. Sea shipment options and local forwarder delivery are also available upon request.
Q2: Do you support mixed product orders or sourcing services?
A2: Yes, we support mix-and-match orders from our store and provide One-Stop Shopping Solutions to help you source products not currently listed.
Q3: Is customization available for logos or specific designs?
A3: Yes, we provide full customization for logos, colors, designs, and packaging. Please note that MOQ varies depending on the service required.
Q4: How do you handle quality issues after delivery?
A4: Please contact us within 14 days of receipt with photos of the issue. We will review the evidence and provide a suitable solution immediately.
Q5: What are your accepted trade terms?
A5: We support various trade terms including EXW, FOB, CNF, and CIF to suit your logistics needs.
Q6: What is the typical lead time for order dispatch?
A6: For small orders (1-5 cartons), we ship within 5 days. Larger container orders (20GP/40HQ) typically take 12-14 days after payment confirmation.