Basic Info.
Frequently Asked Questions
What kind of plush toys can you make?
We specialize in custom designs, and both OEM and ODM orders are welcome. We can develop toys based on your artwork, pictures, and specific requirements.
How do you define "custom" service?
It means we can develop plush toys based on your designs, add your specific logo (embroidered or printed), and customize the packaging to match your brand requirements.
What is the sample policy?
We provide samples based on costs. Simple designs usually cost around $100/pc (7 working days), while complicated designs may be $200 or more. Sample costs are refundable after an order matches the MOQ.
How do you control product quality?
Quality control starts from material purchasing through every production stage: pre-production checks, sewing inspections by skilled workers, and multiple rounds of final quality checks before packing.
What are your shipment options and timelines?
We offer FOB, CIF, DDU, and Express terms. Sea shipping takes approximately 30-40 days, air shipping 5-7 days, and express delivery around 5 days to your address.
Can you handle small quantities for many types?
Yes, we can try to accommodate these requests if high unit costs are acceptable, as small quantities across multiple designs increase production and handling complexity.